Privacy Policy

1. Introduction

Sakda Kala ("we", "us", "our") operates a watch repair and servicing workshop at 305 Beach Road, Pattaya, Chonburi 20150, Thailand. This Privacy Policy describes how we handle personal information that you share with us when you use our website or contact us about our services.

We take a straightforward approach to data: we collect what we need to respond to your enquiry and provide our service, we do not sell your information, and we hold it only as long as it remains useful. Questions about this policy can be sent to [email protected].

2. Data We Collect

When you use our contact form, we may collect:

• Your name
• Email address
• Phone number (optional)
• A description of your watch and the service enquiry

We also collect basic technical data automatically through standard website hosting logs (IP address, browser type, pages visited). This data is not linked to individual identities and is used only for site security and operational purposes.

If you visit our workshop in person, we may keep a service record that includes your name, contact details, and details about the watch serviced.

3. How We Use Your Information

• Responding to enquiries: to reply to questions and provide service quotations.
• Providing our service: to record the work carried out and maintain a service history for your watch.
• Operational communication: to inform you of the status of a job in progress.
• Improving our service: aggregate, anonymised insight into how people use the website.

We do not use personal data for marketing without explicit consent, and we do not make automated decisions based on personal data.

4. Legal Basis for Processing

Under Thai personal data protection law (PDPA, B.E. 2562) and applicable principles:

• Contractual necessity: processing necessary to respond to your service request and deliver the service.
• Legitimate interests: maintaining business records and website security.
• Consent: for any optional communications you explicitly agree to.

5. Data Sharing

We do not sell, trade, or rent your personal information. We may share it with:

• Our hosting provider, solely for the purpose of operating the website securely.
• Parts suppliers, where a name or contact detail is required to fulfil a specific order for your watch. This is disclosed to you in advance.
• Legal or regulatory authorities if required by applicable Thai law.

6. Data Retention

Service records are retained for up to five years to support follow-up queries and warranty discussions. Enquiry correspondence not resulting in a service is deleted within 12 months. Website log data is deleted after 90 days.

7. Cookies

We use essential cookies necessary for the website to function correctly, and optional analytics cookies to understand how visitors use the site. You can manage your cookie preferences at any time via our Cookie Policy page.

8. Your Rights

Under the PDPA and applicable principles, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing based on legitimate interests
• Withdraw consent at any time where consent is the basis for processing
• Lodge a complaint with the Personal Data Protection Committee of Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Data Security

We take reasonable steps to protect personal data from unauthorised access, loss, or disclosure. These include access controls on our systems and secure handling of physical service records. No transmission over the internet is entirely secure, but we take the protection of your information seriously.

10. Third-Party Links

Our website may include links to third-party sites for reference. We are not responsible for the privacy practices of those sites. Please review their policies separately.

11. Children

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children under 18.

12. Changes to This Policy

We may update this policy as needed. The "last updated" date at the top reflects the most recent revision. Continued use of the website after a change constitutes acceptance of the updated policy.

13. Contact

For privacy-related questions or requests:

• Email: [email protected]
• Post: Sakda Kala, 305 Beach Road, Pattaya, Chonburi 20150, Thailand